Hi and welcome to Eidos Customer Service.
The object of these pages is to help you, the customer get more
from our products.
Please choose from the menu on the right for technical support regarding
our products, patches and updates, and for your convenience, links
to common hardware vendors.
Unfortunately, if you do not see the game you require support for,
it has been removed from our support service to make room for the
growing number of newer games.
If there is any information that you require and can not see on
these pages then please call the helpline on +44 (0)870 9000
222 where we will be happy to assist you with any queries you
may have.
SCI Games
For all old SCI Games (Richard Burns Rally, Conflict: Desert Storm
II, Carmageddon...) please visit games.sci.co.uk
Tomb Raider: Underworld Wii Statement
We are aware of a bug which is present in the Nintendo Wii version of Tomb Raider: Underworld. We would like to stress that this is an extremely infrequent bug, however on the rare occasion that it occurs; it affects the presence of a lever in the Thailand level of the game and prevents progress beyond this level. For more details please see this document. Eidos sincerely apologises to anyone who has experienced this frustrating problem. The quality of our games is paramount to us and the Nintendo Wii version of Tomb Raider: Underworld went through three separate QA testing departments prior to release. Regrettably anomalies such as this do occur occasionally in videogames despite the best efforts by publishers to avoid them. The good news is that it is not an unsolvable bug, so if you encounter it and it persists please visit www.eidosinteractive.co.uk/support/worldmap.html
Tomb Raider Underworld: Coastal Thailand Level European PAL Version
After the MAP ROOM where they spin a large structure using Thor’s Gauntlet for the first time, a lever is sometimes not appearing (Lara would normally jump onto the lever and use her bodyweight to make it move downwards).
To rectify this, players should either:
- Revert back to a previous save and playthrough again, OR
- If the user already has an SD card they can use the following instructions (note – they will lose all treasures they have collected if they use these).
-
Click here to download the saved games.
- Unzip "TRU Wii PAL save.zip"
- Place the contents of the unzipped folder onto an SD card
- Ensure the Wii is off and insert the SD Card into the Wii.
- Boot up the Wii without the disc in.
- Go to the Wii Options -> Select Save Data -> Select Wii -> Select SD Card.
- Select the TR:Underworld file and then select the option copy to Wii memory
- After save is copied remove SD card and reboot the Wii.
- Start the game and the last save (Save #4 that is bottom of the list).
Age of Conan Collector Edition
Funcom and Eidos were on May 23rd made aware of an issue with some Age of Conan Collectors Edition keys stating "No Offer Found for given key" during registration.
At 20:00 CET a solution for correction went live.Collector Edition customers affected by this should return to http://register.ageofconan.com and follow the on screen instructions to resolve this issue.
Note that this is only related to Collector Edition keys and not Standard Edition keys.
We are sorry for those inconvenienced by this
Age of Conan
EIDOS are not providing any support for this title and any queries which are of a technical or general nature, should be directed to Age of Conan's support team using the following webform:
http://community.ageofconan.com/wsp/conan/fron....
If you have any queries regarding billing, product keys, BETA testing etc. please email Age of Conan's Customer Support team:
beta-account@ageofconan.com
For general Game information, please visit the Main website:
http://community.ageofconan.com/
EIDOS technical support (email or phone) are unable to assist with queries for Age of Conan: Hyborian Adventures. The above information will be given if you contact them.
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