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Due to the popularity of the E-Mail service we have had
to introduce some measures to ensure we prioritise those requiring
a technical response. We also need help from yourselves in
order to improve the service.
We currently receive a large
number of mails which give little or no information as regards
the problem, or the system being used. Please ensure when
e-mailing us, that you supply a thorough description of both
the problem, and your Hardware. The easiest way to supply
us with the Hardware information we need is to send us a copy
of your dxdiag.txt file, either as an attachment, or copied
and pasted into the main body of the mail.
To create a dxdiag file under Window:
- click start
- click run
- input dxdiag
- click 'save all information'
This will produce a file called dxdiag.txt. Either copy and paste
this into the e-mail, or attach it to the e-mail.
Please note that attachments other than dxdiag.txt files will be discarded.
E-mails which contain little or none of the above information may not
receive a response. Unfortunately we also cannot provide help on the
following topics:
- Requests for Gameplay advice
- Requests for information on release dates, or product availability
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